FREQUENTLY ASKED QUESTIONS

Got a question? We've gathered answers to the things customers ask us most. If you don't find what you need here, our team is just a message away.

SHIPPING

When will my order ship?

• Orders placed before 5:00 PM CT begin processing the same day; anything placed after that time, or on a weekend, moves to the next business day.
  
• Processing takes 1–2 business days.
  
• Transit typically takes 4–6 business days.
  
• From order to delivery, most customers can expect their vase within 5–8 business days.

Do you charge for shipping?
No. Every order ships free, with no hidden fees added at checkout, no matter the size of your vase.

Which countries do you ship to?
At this time, Qazira ships exclusively within the United States. We are not able to process orders for delivery outside the US.

Can I track my order?
Yes. Once your order ships, you'll receive a tracking number by email automatically, and you can follow it through our Track Your Order page.

Do you ship large or floor vases the same way?
Yes. All vases, whether tabletop or floor-sized, are carefully packaged to prevent damage in transit and shipped free through FedEx or DHL.

PAYMENT

What payment methods do you accept?
We accept PayPal and Venmo, both available directly at checkout.

What currency are your prices in?
All prices on Qazira are listed and charged in US Dollars (USD).

When is my payment charged?
Your payment is charged at the moment your order is placed, not when it ships.

RETURNS & EXCHANGES

What's your return policy?
You have 30 days from the delivery date to request a return, whether the item arrived damaged or simply wasn't the right fit for your space. Full details are on our Return & Refund Policy page.

Do I have to pay for return shipping?
No. We provide free return shipping, and there are no restocking fees. What you paid is what you get back.

How do I start a return?
Email Support@qazira.shop or reach out through our Contact Us page with your order number and reason for return. Our team will guide you through the next steps.

What if my vase arrives damaged?
Please contact us within 48 hours of delivery with photos of the damage. We'll arrange a free replacement or a full refund, whichever works best for you.

ORDER CHANGES

Can I change my shipping address after placing an order?
Yes, as long as the order hasn't shipped yet. Contact us right away if an address needs correcting; once an order has been dispatched, we're unable to redirect it.

Can I cancel my order?
If your order hasn't entered processing yet, we're happy to cancel it. Once processing has started, please refer to our Return & Refund Policy instead.

PRODUCTS & CARE

What are your vases made of?
Our collection includes high-fired ceramic and hand-finished glass vases, each described in detail on its individual product page, including material, dimensions, and care instructions.

How do I clean and care for my vase?
Most of our vases can be wiped clean with a soft, dry cloth. Specific care instructions are listed on each product page, as care can vary slightly depending on the finish and material.

Are your vases suitable for fresh flowers and water?
Yes, our vases are designed to hold both fresh floral arrangements and dried or faux stems, unless otherwise noted on the product page.

CONTACT

How can I reach Qazira with a question that isn't listed here?
We're always happy to help. Reach out anytime using the details below.

Business Information

• Business: Qazira
  
• Phone: +1 (346) 658-5808
  
• Email: support@qazira.shop
  
• Address: 2017 Lime St, San Juan, TX 78589, United States
  
• Days We're Open: Monday – Friday
  
• Hours: 9:00 AM – 5:00 PM CT
  
• Typical Response Time: Within 24 business hours