Shipping policy
We want your new vase to arrive safely, quickly, and exactly as ordered. Here's everything you need to know about how shipping works at Qazira.
WHERE WE SHIP
Qazira currently ships exclusively within the United States. At this time, we are unable to process or deliver orders outside the US.
ORDER CUT-OFF TIME
Our daily order cut-off time is 5:00 PM CT. Orders placed before this time begin processing the same business day. Orders placed after 5:00 PM CT, or on a weekend or holiday, will begin processing the next business day.
PROCESSING TIME
Once your order is placed and payment is confirmed, please allow 1–2 business days (Monday–Friday) for your order to be processed before it ships.
SHIPPING COST
Shipping is completely free on every order, with no minimum purchase required and no hidden fees added at checkout. This applies to all products, including our large floor vases.
CARRIERS WE USE
We partner with FedEx and DHL to deliver every order safely and reliably.
TRANSIT TIME
Once your order ships, transit typically takes 4–6 business days (Monday–Friday), depending on your location.
TOTAL DELIVERY TIME
From the moment you place your order to the moment it arrives, most customers can expect delivery within 5–8 business days. This includes both processing and transit time.
ORDER TRACKING
Yes, every order includes tracking. As soon as your order ships, you'll receive a confirmation email with your tracking number, so you can follow your package every step of the way.
PACKAGING
Vases are delicate by nature, so we take extra care in how every order is packaged. Each piece is carefully cushioned and boxed to minimize the risk of damage during transit.
SHIPPING DELAYS
While we do everything we can to ensure timely delivery, occasional delays may occur due to weather, carrier disruptions, or high-demand periods such as holidays. If your order is delayed, we'll do our best to keep you informed.
INCORRECT SHIPPING ADDRESS
Please double-check your shipping address at checkout, as we are not able to redirect a package once it has shipped. If you notice an error shortly after placing your order, contact us immediately at Support@qazira.shop and we'll do our best to correct it before it ships.
LOST OR MISSING PACKAGES
If your tracking shows your order as delivered but you haven't received it, please check with neighbors and building management first, as carriers sometimes mark packages as delivered slightly early. If you still can't locate it after 48 hours, contact us and we'll help investigate with the carrier.
DAMAGED IN TRANSIT
If your vase arrives damaged, please contact us within 48 hours of delivery with photos of the item and packaging. We'll arrange a free replacement or full refund right away. For more details, see our Return & Refund Policy.
QUESTIONS ABOUT YOUR SHIPMENT?
We're happy to help with any shipping questions or concerns.