Refund policy
We want you to feel completely confident shopping with Qazira. If something isn't right with your order, we're here to make it easy.
RETURN WINDOW
You have 30 days from the date of delivery to request a return. This applies whether an item arrived damaged, doesn't match its description, or simply wasn't the right fit for your space.
RETURN CONDITIONS
To qualify for a return, your item must be:
- Unused and in the same condition you received it
- In its original packaging
- Free from damage caused after delivery
Items returned in a condition that does not meet these requirements may be refused or may receive a partial refund based on the condition of the returned item.
FREE RETURN SHIPPING
Returns are completely free. We cover the cost of return shipping, so you won't pay anything to send an eligible item back to us.
NO RESTOCKING FEES
We don't charge anything to process your return. What you paid is what you get back, with no deductions or hidden charges.
HOW TO START A RETURN
To begin a return, email us at Support@qazira.shop or reach out through our Contact Us page with:
- Your order number
- The reason for your return
- Photos of the item (if it arrived damaged or defective)
Our team will respond within 24 business hours with return instructions and, if applicable, a prepaid return label.
DAMAGED OR DEFECTIVE ITEMS
Vases are delicate by nature, and we take great care in packaging every order to prevent damage in transit. If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos showing the issue. We'll arrange a free replacement or a full refund, whichever you prefer, at no additional cost to you.
WRONG ITEM RECEIVED
If you receive an item different from what you ordered, please contact us within 48 hours of delivery. We'll cover the cost of return shipping and send the correct item or issue a full refund right away.
HOW REFUNDS ARE PROCESSED
Once your returned item is received and inspected, we'll notify you by email of the approval status of your refund.
Once your return is approved and the returned item is received, your refund will be processed within 7 business days. For Cash on Delivery (COD) orders, refunds will be issued securely via bank transfer or store credit, arranged directly with you. After the refund is processed, it may take a few additional business days for the funds to reach your account, depending on the chosen refund method.
EXCHANGES
Prefer a different style or color instead of a refund? Contact our support team at Support@qazira.shop and we'll be happy to arrange an exchange, subject to product availability.
NON-RETURNABLE SITUATIONS
The following are not eligible for return:
- Items damaged due to misuse or improper handling after delivery
- Items returned without prior contact with our support team
- Returns requested after the 30-day window has passed
ORDER CANCELLATIONS
If you'd like to cancel an order, please contact us as soon as possible. If your order hasn't yet entered processing, we can cancel it and issue a full refund. Once an order has shipped, it will need to follow our standard return process instead.
SHIPPING COVERAGE
Please note that Qazira currently ships and accepts returns only within the United States.
QUESTIONS?
If you have any questions about a return, refund, or exchange, we're happy to help.